Promotions
Save Food
We have set ourselves the goal of bringing you the best food in the city. That's why we are not afraid to guarantee you product quality and freshness. Because if we deliver a product to you that does not meet your expectations, you will get your money back. That is our money-back guarantee.
We select only the best products for you
We place the utmost importance on the product quality and freshness of our products. Therefore, we constantly scrutinize the goods from our suppliers. Only through close collaboration with our partners can this unparalleled quality be ensured, which ultimately also meets our standards. And you can simply taste this difference!
Complaint without discussion
If there is a product in your shopping bag that does not meet these expectations, you can independently claim the product within 72 hours after delivery in your online account. And you will get your money back. No ifs or buts.
Claim in a few clicks
Step 1: Report an Item
Click on the icon with your initials at the top right and then on the "My Account" button. Select the affected purchase. Here you will find the option "Report an Item".
Step 2: Select Product
Now you can easily select the product you want to complain about. Next, simply confirm with the "Complain about product" button.
Step 3: Done!
That's it! The purchase price will be credited to your customer account in the form of credits. Simply redeem the credits on your next purchase!
If something cannot be resolved through the complaint process on your own, we are very happy to assist you personally. Our customer service is always ready to listen to you and is available from Monday to Friday between 6 AM and 10 PM and Saturday between 6 AM and 8 PM.
Phone number: 0720 70 4100
Email: kunden@gurkerl.at